[otrs] Getting emails from a Gmail account

[Torsten Thau]

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kirpi at kirpi.it schrieb:
> We would like to get emails into Otrs from a Gmail account, but are
> having hard times and no success.
> 
> Is there please a simple primer on how to accomplish the task?
> 
> It seems that extra parameters are to be set (example: port 665):
> where are the settings, please?
> Does anybody have any experience about it?
> 
> Thank you!
> Luigi
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> => http://www.otrs.com/
> 


Hi Luigi,

...alternatively to waiting for bug to be fixed (which is more an
enhancement request than a bug) you can use our
PortMasterMailAccount-PAckage which allows you to access POP3(S) and
IMAP(S). There are a few more config options than in the common
OTRS-Postmaster e.g. the port.

You find the package here:

http://www.cape-it.de/download/Postmaster%20Mail%20Account-0.1.1.opm

...and some helpful documentation is here:

https://support.cape-it.de/helpdesk/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=2


PLEASE report any errors (or appreciation :)) to support at cape-it.de - thanx.


regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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