[otrs] Allow Agents to close tickets without being the owner

[Maurice James Ny]

He would have to take ownership of the ticket

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Stephen Loewinsohn
Sent: Friday, December 07, 2007 7:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Allow Agents to close tickets without being the owner


How about if the ticket is locked by someone else? is there a way to 
allow an agent to close another agent's tickets?

-Steve

Maurice James Ny wrote:
> As long as the ticket is unlocked yes you can
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Stephen Loewinsohn
> Sent: Friday, December 07, 2007 5:56 PM
> To: otrs at otrs.org
> Subject: [otrs] Allow Agents to close tickets without being the owner
>
>
> We would like to allow agents to close tickets without having to first 
> take ownership of them. For example, when a spam ticket comes in, we'd 
> like to be able to close it in one step. Is this possible?
>
> Thanks, -Steve
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