[otrs] Phone call/ new ticket

[Nils Breunese (Lemonbit)]

Michael Mansour wrote:

> I'm trying to figure out how to use the "Phone call / new ticket"  
> option.
>
> Anything I enter in the "From" field isn't accepted.

The From field is a drop down list of queues for me. You mean the  
values in the list are not accepted? What is the error you get?

> The "Search Customer" also doesn't seem to do anything.

Do you have customers in your database? Any error message you're  
getting?

Nils Breunese.
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