[otrs] Phone call/ new ticket
combr at reg.ru
Fri Dec 14 09:37:56 GMT 2007
В сообщении от Friday 14 December 2007 05:29:50 Maurice James Ny написал(а):
> Have you entered your customers into the database?
Are we must do it by hand, or otrs have "autocreate" feature?
When some user wrote a letter for us and ticket are created, a "customerID"
field are shown in this ticket (a email of this user).
This "customerID" is not in database as "customer user"? why?
In our case we can not predict who wrote a letter to us, how we can fill
the "customer users" database ?
More information about the otrs