[otrs] Phone call/ new ticket

[Mike Lykov]

В сообщении от Friday 14 December 2007 05:29:50 Maurice James Ny написал(а):

> Have you entered your customers into the database? 

Are we must do it by hand, or otrs have "autocreate" feature?
When some user wrote a letter for us and ticket are created, a "customerID" 
field are shown in this ticket (a email of this user).

This "customerID" is not in database as "customer user"? why? 

In our case we can not predict who wrote a letter to us, how we can fill 
the "customer users" database ?

Mike