[otrs] review all tickets ?

[Nils Breunese (Lemonbit)]

Niels Przybilla wrote:

> is it possible that all tickets are reviewed by an "admin" before
> sending an answer?

You could let this "admin" be the only person that can manage the  
incoming queue and move the tickets that need to be answered to a  
another queue from which the agents can start working on them. I hope  
I understood your question correctly.

Nils.
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