[otrs] Installation Problems

Beavis pfunix at gmail.com
Wed Dec 19 14:28:17 GMT 2007


Jason,

  Hi there is a script called otrs<version>/bin/otrs.checkModules.
make sure that you have all the needed perl modules.



regards,
-Beavis

On Dec 19, 2007 1:52 PM, Jason Hough <houghj at michigan.gov> wrote:
> Hello..
>
> I ran through all the installation instructions successfully (no errors at all)....however when I try to log into the system @ http://localhost/otrs/index.pl   I get a 500 Internal Server Error
>
> I checked my messages log and get the following:
>
> Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: root at localhost authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0
> Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: root at localhost authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 00000011 eip 006170cb esp bfdb5560 error 4
> Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: root at localhost authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: root at localhost authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0
>
>
> as you can see Im getting a general protection error on index.pl....any idea why this is happening?
>
> Please advise....Thanks!
>
>
>
>
>                                            Thanks,
>
> *******************************************
> Jason Hough
> Network Administrator
> Phone: 517-272-5527
> GC Services
>
>
>
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