[otrs] Ticket Reply

[Julien CHAMPSEIX]

Hello all,

 

-        My problem is the following :

 

1)      OTRS send mail notification for a new ticket to an Customer (with
sender= toto at toto.com)

 

2)      When Customer do reply it's reply to toto at toto.com

 

-         I would change the receiver when people reply to a notification as
following without manually action:

 

1)      OTRS send mail notification for a new ticket to an Customer (with
sender= toto at toto.com)

 

2)      When Customer do reply it's reply to titi at titi.com 

 

 

Is it possible to do into OTRS ?

 

 

Regards,

Julian.

 

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