[otrs] Definitions for LDAP Authentication

[Justin Holt]

Hi again everyone, I have some new information for you if you care to listen.
   
  So far, when I adjust my config.pm file to work with LDAP Active Directory, I can get to the Customer log in page, but, I can not log in using a name that is the same in the OTRS db or the Windows Active Directory, the screen just comes up with red text saying: 
  "Login Failed. Your username or password was entered incorrectly."
   
  Does that have something to do with syncing LDAP with the DB (I'm sorry but I have read through quite a bit of posts and I have little idea as to what to do.)
   
  I think this may also be a source of my problem.  All users of the Active Directory that we plan on allowing to use this are in this location:
  \\ci.vernon.ct.us\Accnts\Client\Loctns\VDP
   
  I believe that is also the location of the user otrs_ldap that we are using to query the MS Active Directory.  
   
  I am posting below what I have right now in the config.pm to use LDAP with the hopes that one of you may respond back with a proper fix to get this up and running for me because I have just run out of ideas.
   
  Thanks again to anyone who can help me out.
   
  Justin Holt
  Town of Vernon IT Intern
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