[otrs] How an agent can see notifications of his tickets generated
asarmiento at mi.cl
Thu Dec 27 21:42:10 GMT 2007
I activate in sysconfig parameter Ticket::AgentCanBeCustomer: to YES.
But I have the problem how this agent can see the notifications sended by OTRS
?? because the only diference in the screen of his tickest is a link for
Think in the case the agent doesn´t have access to the queue ??
More information about the otrs