[otrs] How an agent can see notifications of his tickets generated as customer?

Antonio Sarmiento asarmiento at mi.cl
Thu Dec 27 21:42:10 GMT 2007


Hello:

I activate in sysconfig parameter Ticket::AgentCanBeCustomer: to YES.
But I have the problem how this agent can see the notifications sended by OTRS 
?? because the only diference in the screen of his tickest is a link for 
follow up.

Think in the case the agent doesn´t have access to the queue ??

Thanks

Antonio
  


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