[otrs] Definitions for LDAP Authentication

[Justin Holt]

I did happen to read it Bart and I thank you for
writing it, I'm just having a problem figuring out
where stuff goes, like I said, totally newbie to OTRS
and LDAP and Active Directory here.  

I was hired by the town of Vernon 4 weeks ago, and
this has been my project since day 1.  This is one of
the last road blocks until we tell the users about it.
 

I also need to find away to alert my co workers who
will have blackberries of the work orders, but thats
for another time.

Thanks,
Justin Holt
Town of Vernon IT Intern