[otrs] Multiple system interaction

[Nils Breunese (Lemonbit)]

Maurice James Ny wrote:

> Our organization is broken up into districts. I just wanted the other
> districts within our organization  to able to push entire tickets up  
> to the
> HQ if they could not handle the request. SO if I see a ticket  
> labeled with
> LATicket# 200710xxxxxxx it could be processed accordingly. I know  
> remedy has
> the functionality to be able to share tickets.

I don't believe OTRS has this functionality.

Nils Breunese.