[otrs] Missing notification to the user

[Ramziddin Artykov]

Hi Luca

I am Ramziddin and I am having the same problem.
I have already posted this on the list and a reply
from so-called Armando De la Re Vega

He suggested this thing

First Go to the preference of this user and set
*[ New ticket notification ]
Send me a notification if there is a new ticket in "My Queues"*

to *YES*


#####################POSIBLE SOLUTION################################
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
"No notification for new ticket from webinterface"

----------------------------------------------------------------------------------------
In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self});

Change it to:
$Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
----------------------------------------------------------------------------------------
#######################################################################

However, this did not work in my case although it is working perfectly well
with Armando's case.I hope that this will help you as well.Afterall, the
hope is last to die.
And please if you find any other new thing about this problem contact me.

I will be looking forward to your reply.

On 1/31/07, Luca Martella <luca.martella at unilabsrl.it> wrote:
>
> 31-01-2007
>
> Hello all!
>
> I've a little issue that regards notifications. Our queues are structured
> as follow:
>
> StandardPrograms
> - FirstSoftware
> - SecondSoftware
> SpecialProject1
> SpecialProject2
>
> The "SpecialProject1" queue is assigned to a specific user that follow
> this special project. When a customer posts a ticket into that queue, the
> user doesn't receive any notification of the new ticket. I've already tested
> the email relay and it works correctly...
>
> Any other idea?
>
> Thanks
>
> Luca Martella
>                 Unilab S.r.l. Development Team
>                 luca.martella at unilabsrl.it
>
>
>
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