[otrs] installs to non-default directories

[Liz Burke-Scovill]

btw - Gonzalo,

Thank you - your pointer to Config.pm was exactly what I needed :).

It's still not up and running, but that has to do with stuff out of my
control - but at least it's pointing in the right places, and I *can* get,
for example, the installer.pl page to come up, whereas I couldn't before.

Thanks again for your help.

Liz

On 1/29/07, Gonzalo Servat <gservat at gmail.com> wrote:
>
> On 1/29/07, Liz Burke-Scovill <fiddledragon at gmail.com> wrote:
> >
> > At this point, it looks like I had it all installed correctly - but when
> > I went to go to index.php or installer.php it said
> >
> > Died at Defaults.pm <http://defaults.pm/> line 1803.
> >
> > The line in question is telling me that $HOME/RELEASE file is not
> > available. Regardless of whether I set $HOME manually or not to $OTRS_HOME,
> > I get this error.
> >
> > I had sent a longer more detailed message to the list on Friday
> > detailing what I was experiencing. If you'd like I can forward that to you.
> >
> > Thank you for your assistance! So far I'm pretty impressed with what I
> > *have* seen so far, I'd like to see what it can do for us in house.
> >
>
> I've only been using OTRS for a week, which is about the same time I have
> on this list :-) Was quiet for the first few days, and now it has started to
> pick up a bit.
>
> Line 1803 (or just above it) occurs when $Self->{Home}/RELEASE is not
> found. My $Self->{Home} is defined in /path/to/otrs/Kernel/Config.pm. In my
> case, it points to: /home/otrs/www/otrs.
>
> Anyway, feel free to reply to this message (to the list) showing the error
> message and I'll try and help you out.
>
> Best regards,
> Gonzalo.
>
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-- 
Imagination is intelligence having fun...
fiddledragon at gmail.com
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