[otrs] How to disable customers from changing ticket priority

OTRS 88 otrs88 at library.uiuc.edu
Fri Feb 2 20:45:14 GMT 2007


In older versions of OTRS there was a parameter called CustomerPriority 
that you could set to 1 or 0 to allow or disallow customers to change 
the priority of their tickets. Now that CustomerPriority is not longer 
around, how is that feature accessed? In other words, how do I make a 
change to allow/disallow customers from changing their ticket priorities?




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