[otrs] Generic agent's note

[Ramziddin Artykov]

Hi

Thank you for your replies!
I am using a generic agent for one queue.
As you know when the ticket is newly opened by the customer
the initial sender is the root at localhost
i configured the job of the generic agent in this way
if it detects within the queue that the owner of the ticket is
root at localhost it changes the owner to the appropriate
user and sends a owner update notification to this user.
Together with this i wanted that it sends a note that
there is a new ticket in his queues
How to do this?
And one more problem i wanted that this job
is run in every ten minutes so i put minutes to ten
but doesn't work why?

Regards

Ramziddin

On 2/3/07, Maurice James Ny <maurice.james at verizon.net> wrote:
>
> What are you using the generic agent for?
>
>
> ------------------------------
>
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf Of
> *Ramziddin Artykov
> *Sent:* Saturday, February 03, 2007 5:21 AM
> *To:* otrs at otrs.org
> *Subject:* [otrs] Generic agent's note
>
>
>
> Hi
>
>
>
> What should i do so that the note i specified in
>
> generic agent's settings is sent?
>
>
>
> Regards
>
>
>
> Ramziddin
>
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