[otrs] Default Item in Queue View

[Dan Mahoney, System Admin]

Hello,

I notice that on some tickets, when in queue view, I view the customer's 
original request, but on others (like internally generated email tickets), 
I view the last internal note (for example, on a queue change).

Is there any way to get consistency here?

Specifically, I would like to either a) view the original request, 
overall, or b) view the last NON-AUTOMATIC note.

Having ten of THESE showing in the queueview doesn't help, as it doesn't 
show the subject, nor the customer email address:

From:
Gushi Systems Support System <support at mydomain>
To:
Gushi Systems Support System <support at mydomain>
Subject:
Re: [Ticket#2007013110000015] New Queue "TechSupport::Feature Requests"!

This message was written in a character set other than your own.If it is 
not displayed correctly, click here to open it in a new window.
*** THIS IS JUST A NOTE ***

The queue of your ticket "2007013110000015" has been changed by
"Dan Mahoney" to "TechSupport::Feature Requests".

http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=381

Your OTRS Notification Master

--

"She's NOT my girlfriend!"

-Dan Mahoney, Quite a bit recently.

--------Dan Mahoney--------
Techie,  Sysadmin,  WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144   AIM: LarpGM
Site:  http://www.gushi.org
---------------------------