[otrs] Generic Agent

[Beugen, Peter van]

No

A generic agent job is there to run a scheduled job without any
interaction/logging in (of course)

I use them in my two OTRS installations without any problems

 

But it is started by a cron job (which OTRS installs automatically)

So: 

is Cron running?

is the Cron job running???

 

These jobs should be in your (otrs) Cron jobs:

$HOME/bin/GenericAgent.pl >> /dev/null
<http://192.168.123.111:10000/cron/edit_cron.cgi?idx=11> 

$HOME/bin/GenericAgent.pl -c db >> /dev/null
<http://192.168.123.111:10000/cron/edit_cron.cgi?idx=13> 

 

Regards,

Peter

 

 

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens
Ramziddin Artykov
Verzonden: zondag 11 februari 2007 12:51
Aan: User questions and discussions about OTRS.org
Onderwerp: [otrs] Generic Agent

 

Hi Everybody

I have experimented a bit with the Generic agent
and (partly) understood that it does an automatic job only when 
an admin log ins to the web intewrface and runs it.
Is that true?
if noty how to configure this god damn generic agent that it does 
his f****** job every ten or whatever minutes without any
manual running by some human?

Don't get me wrong I was just out of my mind when i
was writing this letter.

Regards 

Ramziddin

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