[otrs] Generic Agent

[Beugen, Peter van]

You should check if cron is running at your system.
Cron is the task scheduler wich runs GenericAgent.pl

I'm not a Linux expert, but there is always the internet...
Information about Cron:
http://www.unixgeeks.org/security/newbie/unix/cron-1.html

regards,
Peter


-----Oorspronkelijk bericht-----
Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens
Ramziddin Artykov
Verzonden: maandag 12 februari 2007 7:22
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Generic Agent

Hi Peter

Thanks for your fast reply.
In the FTP files i have found
the file you have indicated but what
should I check there for.
I have also found this line there:

print "usage: GenericAgent.pl [-c db || -c
'Kernel::Config::GenericAgentJobModule'] " .

pretty much like the one you wrote me

I am newbie in the OTRS
I know that Cron Job is
job that are done automatically
according to schedule but that's all
I know. So could you help me a bit more?
What should i do further?
I need your help

Regards

Ramziddin

On 2/11/07, Beugen, Peter van <peter at tda.nl> wrote:
> No
>
> A generic agent job is there to run a scheduled job without any
> interaction/logging in (of course)
>
> I use them in my two OTRS installations without any problems
>
>
>
> But it is started by a cron job (which OTRS installs automatically)
>
> So:
>
> is Cron running?
>
> is the Cron job running???
>
>
>
> These jobs should be in your (otrs) Cron jobs:
>
> $HOME/bin/GenericAgent.pl >> /dev/null
> <http://192.168.123.111:10000/cron/edit_cron.cgi?idx=11>
>
> $HOME/bin/GenericAgent.pl -c db >> /dev/null
> <http://192.168.123.111:10000/cron/edit_cron.cgi?idx=13>
>
>
>
> Regards,
>
> Peter
>
>
>
>
>
> Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens
> Ramziddin Artykov
> Verzonden: zondag 11 februari 2007 12:51
> Aan: User questions and discussions about OTRS.org
> Onderwerp: [otrs] Generic Agent
>
>
>
> Hi Everybody
>
> I have experimented a bit with the Generic agent
> and (partly) understood that it does an automatic job only when
> an admin log ins to the web intewrface and runs it.
> Is that true?
> if noty how to configure this god damn generic agent that it does
> his f****** job every ten or whatever minutes without any
> manual running by some human?
>
> Don't get me wrong I was just out of my mind when i
> was writing this letter.
>
> Regards
>
> Ramziddin
>
>
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