[otrs] HELP Customer Notifications Showing in Summary View

[Dan Mahoney, System Admin]

On Fri, 22 Sep 2006, Joe Fusco wrote:

> Whenever we change the owner on an existing ticket, the "This is just a
> note" message that goes to the customer replaces the original text in
> the summary view.  Now, we have several tickets that list "... the owner
> of your ticket "#####" has been changed to "Technician Bob." In the
> summary view instead of listing the problem.  We have to zoom to each
> ticket to see what the issue is.  Any ideas why it would be doing this
> and/or how to fix it?

Joe, this is annoying me as well.

DId you ever get it resolved?  I posted to the list and got no response.

-Dan

--

"The first annual 5th of July party...have you been invited?"
"It's a Jack Party."
"Okay, so Long Island's been invited."

--Cali and Gushi, 6/23/02


--------Dan Mahoney--------
Techie,  Sysadmin,  WebGeek
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ICQ: 13735144   AIM: LarpGM
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