[otrs] more sort/order options for QueueView

[Petar Kazakov]

It is possible :-) but someone has to sit down and spend fey hours
configuring that :-)

But for me is hard because I don't know the system well, I just started to
understand it, but it takes a lot of time, which I don't have right now :-/

 

Peter

 

  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Marc
Scheuffler
Sent: Friday, January 26, 2007 11:30 AM
To: User questions and discussions about OTRS.org
Subject: AW: [otrs] more sort/order options for QueueView

 

Hi, 

 

we are also VERY interested in this.

 

There have been some questions in the past regarding sorting but no one ever
answered this.

I think it is not possible at the moment.

 

 

Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von
Petar Kazakov
Gesendet: Montag, 22. Januar 2007 16:40
An: 'User questions and discussions about OTRS.org'
Betreff: [otrs] more sort/order options for QueueView

 

Hi to all.

 

I'm keeping asking that question from a while, and nobody answer me yet.

Did somebody add sort/order options like the one in "Locked Tickets"
(index.pl?Action=AgentTicketMailbox) to the "QueueView".

I don't find this ridicules, I think it will be a lot helpful.

 

And another thing, how I or my team can be notified that there is an answer
from a customer at some ticket?

Because right now it is sending email notify, but just to the owner of the
ticket.

 

Is there an option, parameter, variable or anything like, when was the last
event on some ticket?

I think it will be a lot better, if all the tickets in the "QueueView" are
arranged/sorted by the last event,
not just by "Priority" and then by "Age" like it is done currently.

That way you/we will be able to see easily if there is an new answer from a
customer.

 

My people are forced to check their mail boxes to see is there a new e-mail
and to reassign all their tickets to the next shift, which looks like a
harassment to me :-).

And I don't think that they should be using something else to be able to
work with the OTRS.

 

If there someone that already implemented this or have some working solution
(workaround) till the OTRS team have this "feature" build in, it will be
very nice if you shared it with me :-).

 

Be aware that I'm quick in uptake but you have to explain me a lot :-) 

Just kidding

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