[otrs] Thank you, typos, and a question.

[Munzir Taha ( منذر طه )]

On Wednesday 14 February 2007 12:03, piergiovanni.gualotto at primeur.com wrote:
> there are the projects of otrs that integration more functionalities,
> example there is the OpenTT project based on otrs + phpmyfaq and reporting
> tool with cewolf.
>
> bye
>

Thanks a lot piergiovanni for pointing me to OpenTT.

I tried the demo quickly. However, when I open the FAQ and browse the 
categories or ask a question at

http://openttdemo.primeur.com/OpenTT/faq/index.php?action=ask
I see categories like: OpenTT [it] (it), OpenTT[en] (en), OTRS [en] (en), ...


The categories names are completely different than when I open a new ticket 
where I see categories like: Info, Info -> DomandeRisposte, Info -> 
QuestionsAnswers, Req, ...

So, the workflow and the integration is not clear to me at all. So, when I 
close a ticket in the "DomandeRispost" category how am I supposed to make it 
appear in a "DomandeRispos" category on the FAQ, please?



-- 
Munzir Taha
Telecommunications and Electronics Engineer
Maintainer of Fedora Arabic Translation Project
https://listman.redhat.com/mailman/listinfo/fedora-trans-ar
Maintainer of the OpenBugs project page at
http://www.arabic-fedora.org/munzir/OpenBugs.html
Master CIW Designer, ICDL, MOUS, Linux+, LPI 101
Riyadh, SA