[otrs] Help!

[Alexander Scholler]

Hi Roger,

Roger F. Ham schrieb:
> Hi list!
>  
> i need know if can remove the option for the customer no can reply
> a ticket is it status: closed,
> attach 2 pictures about it
>  
> Thanks friends

The closed tickets belongs to a certain queue. On this queue, you have
to set "Follow Up Option = reject"
This should work.
> */Roger F. Ham/*
> 
> e-mail: rf.ham at gcshn.com <mailto:rf.ham at gcshn.com>

Bye, Alex