[otrs] Customer Replies dont get appended in the ticket

[Andy Lubel]

Yes that¹s how it works.  I¹m not sure you do anything other than set up
OTRS as documented.  We map each queue to an email alias; not sure that¹s
even needed (with header filtering) so long as the ticket can be replied to
and you are pulling mail in with OTRS via pop3postmaster.pl or equivalent.

HTH,

Andy


On 2/15/07 11:35 AM, "Amit Jain" <Amit.Jain at alepo.com> wrote:

> Hello,
>  
> Can the customer directly reply to the ticket via email instead of using
> customer interface.? If yes what settings are to be done.
>  
> Regards,
> Amit Jain
>  
> 
> 
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