[otrs] Fwd: Module not found error on creating new customer user

Keith Turner keith.d.turner at gmail.com
Thu Feb 15 10:51:43 GMT 2007


Using OTRS 2.0.3 on Windows2003 server

Using customer.pl web page a new user can create an account and have a
password mailed to them sucessfully.

We tried today to create a new customer from the phone ticket in the
administration console and it failed.

Our steps were
1. Phone-ticket selected from top menubar
2. Customer links selected from the options line
3. In pop up window new customer information added
4. Customer is added to DB (confirmed using MySQL Query Browser)

5. In pop up window the error below is displayed

 Error: Module '' not found!
Comment:
Bug Report:
Traceback:      ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jan
10 10:20:49 2007

Message: Module '' not found!

Traceback (3344):
   Module: Kernel::Modules::AdminCustomerUser::Run (v1.37 ) Line: 270
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
   Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
   Module: (eval) (v1.80) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

The same error message happens when you create a new customer in the
"Customer" page in the admin tool. The user is created, but it seems
to fail on the email.

It look like there is something missing, but not sure what.

Any help appreciated.

Keith


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