[otrs] Fwd: Module not found error on creating new customer user
Keith Turner
keith.d.turner at gmail.com
Thu Feb 15 10:51:43 GMT 2007
Using OTRS 2.0.3 on Windows2003 server
Using customer.pl web page a new user can create an account and have a
password mailed to them sucessfully.
We tried today to create a new customer from the phone ticket in the
administration console and it failed.
Our steps were
1. Phone-ticket selected from top menubar
2. Customer links selected from the options line
3. In pop up window new customer information added
4. Customer is added to DB (confirmed using MySQL Query Browser)
5. In pop up window the error below is displayed
Error: Module '' not found!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jan
10 10:20:49 2007
Message: Module '' not found!
Traceback (3344):
Module: Kernel::Modules::AdminCustomerUser::Run (v1.37 ) Line: 270
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.80) Line: 203
Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
The same error message happens when you create a new customer in the
"Customer" page in the admin tool. The user is created, but it seems
to fail on the email.
It look like there is something missing, but not sure what.
Any help appreciated.
Keith
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