[otrs] Unique Customer Base

[Rebekah Hayes]

Looking for recommendations on how to use OTRS most efficiently for our
customer base.  We offer services to hotels therefore we're looking for a
way to do trouble ticketing by hotel and room.  We have no need of First
Name/Last Name for a customer.  I thought about using Hotel Name, City for
First Name, Last Name and the Account Number for the hotel as the ID but not
sure where to integrate room numbers.  Just installed the system for the
first time so I'm trying to go through the documentation but was wondering
if anyone had a similar setup or recommendations.

 

Thanks

 

R. Hayes

 

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