[otrs] Unique Customer Base

[Beugen, Peter van]

Not the same, but I had also specific needs and changed the customer
table (added fields).

We use MySQL a lot so I used a MySQL tool for this (Navicat).

 

Recently I ran into a free -and pretty good- tool (so for anyone who it
might interest):

http://www.mentattech.com/download/installer_mysql_turbo_manager_free.ex
e
<http://www.mentattech.com/download/installer_mysql_turbo_manager_free.e
xe> 

 

In the documentation is explained how to modify the customer table and
how the get your changes in OTRS visible:

http://doc.otrs.org/2.1/en/html/x1385.html#multible-customer-backend-exa
mple

 

$Self->{CustomerUser}

 

Regards,

Peter

 

 

 

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Rebekah
Hayes
Verzonden: vrijdag 16 februari 2007 1:49
Aan: otrs at otrs.org
Onderwerp: [otrs] Unique Customer Base

 

Looking for recommendations on how to use OTRS most efficiently for our
customer base.  We offer services to hotels therefore we're looking for
a way to do trouble ticketing by hotel and room.  We have no need of
First Name/Last Name for a customer.  I thought about using Hotel Name,
City for First Name, Last Name and the Account Number for the hotel as
the ID but not sure where to integrate room numbers.  Just installed the
system for the first time so I'm trying to go through the documentation
but was wondering if anyone had a similar setup or recommendations.

 

Thanks

 

R. Hayes

 

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