[otrs] Customer Authentication to AD

[piergiovanni.gualotto at primeur.com]

> What does the otrs.log list as occurring?  It will be in \otrs\var\

on linux system /var/log/messages


>
> -----Original Message-----
> From: "Peter Berkhout" <PeterBerkhout at openschoolgemeenschapbijlmer.nl>
> To: "otrs at otrs.org" <otrs at otrs.org>
> Sent: 2/19/2007 1:22 PM
> Subject: [otrs] Customer Authentication to AD
>
> L.S.
>
> I would like to use my existing AD/ldap for Customer Authentication.
>
> In the documentation I cannot find a way to achieve this.
>
for otrs 1.3 this one documentation
http://doc.otrs.org/1.3/en/html/ldap-integration.html

for otrs 2.x this one documentation
http://doc.otrs.org/2.1/en/html/x1456.html#configuration-customer-auth-backend-ldap



>
>
> I Configured the following (from ZZZAuto.pm):
>
>
>
> $Self->{'SecureMode'} =  1;
>
> $Self->{'SystemID'} =  13;
>
> $Self->{'FQDN'} =  'pb001-n01.osb.edunet';
>
> $Self->{'AdminEmail'} =
> 'otrsadministrator at openschoolgemeenschapbijlmer.nl';
>
> $Self->{'Organization'} =  'Open Schoolgemeenschap Bijlmer';
>
> $Self->{'DefaultLanguage'} =  'nl';
>
> $Self->{'LogModule'} =  'Kernel::System::Log::File';
>
> $Self->{'LogModule::LogFile'} =  'C:/OTRS/otrs/var/log/otrs.log';
>
> delete $Self->{'SendmailModule::Port'};
>
> delete $Self->{'Package::RepositoryList'};
>
> $Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::LDAP';
>
> $Self->{'Customer::AuthModule::LDAP::Host'} =
> 'ldap.openschoolgemeenschapbijlmer.nl';
>
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=osb,dc=edunet';
>
> $Self->{'Customer::AuthModule::LDAP::UID'} =  'sAMAccountName';
>
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
> 'cn=otrsldap,ou=users,dc=osb,dc=edunet';
try cn=Users


>
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'xxxxxxxx';
>
> $Self->{'1'} = 1;
>
>
>
> A similar setup works for our ELO (moodle) so I know that the
> ldapauthenticationsetup works.
>
> (password crippled in this mail)
>
>
>
> With this configuration I expected that everybody that gets
> authenticated via AD can login as customer.
>
> I cannot get any userid to properly login on
> http://localhost/otrs/customer.pl
>
>
>
> Not even when I create a customer with the same credentials as in AD via
> the admin module.
>
>
>
> I am obviously missing something. Can someone please shed a light on
> this for me please?
>
>
>
> Thanks in advance,
>
> Peter Berkhout.
>
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