[otrs] Few Questions

[Salvador Manzo]

See below:


On 2/22/07 09:34, "Chris Watt" <something.rotten at gmail.com> wrote:

> Hi Guys,
> 
> I've jsut been playing with OTRS to try and convince my company to use
> it as it will simplify our lives a lot!
> 
> However, when I go to the File Manager page, I get this error:
> Error: FileManager Root directory doesn't exist: /home/otrs-share/,
> please check your c[..]
> 

Does the directory mentioned exist?  The File Manager extra will add that
capability, but it will not autogenerate the file structure.  Additionally,
it's generated as a *nix path, so you'll have to adjust that if you are
hosting OTRS on a Windows machine.

> I also have a problem with webmail not working at all which gives me
> this error after inouting details in preferences:
> Bad arg length for Socket::pack_sockaddr_in, length is 0, should be 4
> at C:/OTRS/Perl/lib/Socket.pm line 376, <PRODUCT> line 544.
> 
> Also, does anyone know a good tutorial for getting the e-mail to work?
>  I.e. when someone emails support at domain.com it will create a ticket
> for them.  I haven't seem to have gottne it quite right.
> 

SysConfig::Framework::Core::Sendmail is the module where you will need to
set this up. Sendmail assumes you will be using a local sendmail
installation, so you should use SMTP and it's associated settings if you
have an SMTP Smart Host to use.  Additionally, you'll want to set up
AutoResponses and attach them to queues using the AutoRespone <-> Queue GUI.


> Cheers!!
> ~Chris
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---
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"Each State, in ratifying the Constitution, is considered as a sovereign
body, independent of all others, and only to be bound by its own voluntary
act. In this relation, then, the
new Constitution will, if established, be a FEDERAL, and not a NATIONAL
constitution."
-- James Madison (Federalist No. 39, 1788)