[otrs] Few Questions

[Chris Watt]

Hi Salvador.

Thanks for that.  I discovered the file manager setting late last
night while I was playing with it finally and adjusted it to work with
windows.

Is it possible to receive e-mail into the system if the installation
is on a different server to the mail server?  Also, is it possible to
set up SMTP so that sending of e-mails can go through a different
server again?  Mainly, I was tickets to be created when people e-mail
support at domain.com and domain.com email services are hosted on a
separate server.

Cheers
~Chris

On 2/22/07, Salvador Manzo <manzo at usc.edu> wrote:
> See below:
>
>
> On 2/22/07 09:34, "Chris Watt" <something.rotten at gmail.com> wrote:
>
> > Hi Guys,
> >
> > I've jsut been playing with OTRS to try and convince my company to use
> > it as it will simplify our lives a lot!
> >
> > However, when I go to the File Manager page, I get this error:
> > Error: FileManager Root directory doesn't exist: /home/otrs-share/,
> > please check your c[..]
> >
>
> Does the directory mentioned exist?  The File Manager extra will add that
> capability, but it will not autogenerate the file structure.  Additionally,
> it's generated as a *nix path, so you'll have to adjust that if you are
> hosting OTRS on a Windows machine.
>
> > I also have a problem with webmail not working at all which gives me
> > this error after inouting details in preferences:
> > Bad arg length for Socket::pack_sockaddr_in, length is 0, should be 4
> > at C:/OTRS/Perl/lib/Socket.pm line 376, <PRODUCT> line 544.
> >
> > Also, does anyone know a good tutorial for getting the e-mail to work?
> >  I.e. when someone emails support at domain.com it will create a ticket
> > for them.  I haven't seem to have gottne it quite right.
> >
>
> SysConfig::Framework::Core::Sendmail is the module where you will need to
> set this up. Sendmail assumes you will be using a local sendmail
> installation, so you should use SMTP and it's associated settings if you
> have an SMTP Smart Host to use.  Additionally, you'll want to set up
> AutoResponses and attach them to queues using the AutoRespone <-> Queue GUI.
>
>
> > Cheers!!
> > ~Chris
> > _______________________________________________
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> > Support orr consulting for your OTRS system?
> > => http://www.otrs.com/
>
> ---
> Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
> manzo at usc.edu ]
> Auxiliary Services IT, Datacenter
> University of Southern California
> 818-612-5112
> "Each State, in ratifying the Constitution, is considered as a sovereign
> body, independent of all others, and only to be bound by its own voluntary
> act. In this relation, then, the
> new Constitution will, if established, be a FEDERAL, and not a NATIONAL
> constitution."
> -- James Madison (Federalist No. 39, 1788)
>
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>