[otrs] auto-response not working

[Deepak Chopra]

Hello all,

 

I've installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything is working
fine but when ever any ticket generates in  OTRS  System, the auto-reply
doesn't send the details to the customers and I'm getting the following
error message :

 


Wed Feb 28 17:20:03 2007

notice

OTRS-PM3-10

Sent no 'auto reply' for Ticket [2007022810000341] ("xyz" <xyz at abc.com>)
because the sender doesn't want a auto-response (e. g. loop or precedence
header)

 

Thanks in advance

 

Deepak 


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