[otrs] auto-response not working

[Nils Breunese (Lemonbit)]

Deepak Chopra wrote:

> I’ve installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything  
> is working fine but when ever any ticket generates in  OTRS   
> System, the auto-reply doesn’t send the details to the customers  
> and I’m getting the following error message :
>
>
>
> Wed Feb 28 17:20:03 2007
>
> notice
>
> OTRS-PM3-10
>
> Sent no 'auto reply' for Ticket [2007022810000341] ("xyz"  
> <xyz at abc.com>) because the sender doesn't want a auto-response (e.  
> g. loop or precedence header)

This is not an error, this is just a notice telling you that an auto  
reply was not sent because the ticket email contains a loop or  
precedence header which tells recipient (OTRS in this case) to not  
send auto replies. These headers are for instance used on  
mailinglists to prevent vacation notices from being sent to a  
mailinglist.

Nils Breunese.


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