[otrs] Postmaster filter question

[Jason B. Loven]

Thank you Alex.

-J

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Alexander Scholler
Sent: Wednesday, February 28, 2007 1:16 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Postmaster filter question

Hi Jason,

Jason B. Loven schrieb:
> I have some questions regarding how the postmaster filtering works...
> 
>  
> 
>    1. Does the filter stop at the first matched rule? Or does it
>       continue on to subsequent rules? It appears to process all rules
>       regardless of whether it has already hit a match. My scenario
>       involves finding emails from a particular sender and moving them
>       to a different queue but it seems like the rule is not working
and
>       I'm wondering if it's actually the fact that a subsequent "match
>       all" rule is moving the mails to a different general queue.

The filter-evaluation is independend from matching, so all filters are
evaluated.

>    2. When creating a postmaster rule, if I create a rule to look at
the
>       "from" address does it match it literally or do I need
>       wildcards/regex to match the extra info on the from line. For
>       example if I create a rule that looks for john at company.com
>       <mailto:john at company.com> will that rule match (john at company.com
>       <mailto:john at company.com> "John Smith - Company, Inc") on an
from
>       line?

The values are intepreted as perl-regex, so john\@company.com matches on
"john at company.com" and also on "John Smith <john at company.com>"

> Thank you,
> Jason Loven
> Manager - Technical Services Department
> 
> Computer Associates, Inc.
> 36 Thurber Blvd, Smithfield RI 02917
> Phone: (401)232-2600, Fax: (401)232-7778
> Email: jloven at cainetserv.com <mailto:jloven at cainetserv.com>
> Web: http://www.cainetserv.com/

Bye, Alex

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