[otrs] Custom CustomerUser Data affecting New Ticket Form

[Alexander Scholler]

Rebekah Hayes schrieb:
> Here's what I did - I added fields to the existing customer_user database
> but did not remove first_name, last_name, etc.  as they aren't valid
> customer information for our company.  Therefore I've added hotel, city,
> etc.  What's happening is when I search for a customer on the Phone-Ticket
> it "automagically" :) formats it as "first_name last_name" <email>.  I would
> like to alter that to be "hotel" <email> can you tell me where this is
> accomplished?  This process is what was creating the error as instead of

You have to configure
CustomerUserListFields
But you did it, so I don't understand why it doesn't work on your
installation.
Are these fields always set?
They have to be set due to the required-setting in your configuration.
Did you check otrs- or apache-logging?

Bye, Alex

> being formatted correctly I'm getting an error for each value in the from
> field.
> 
> Thanks so much!