[otrs] Reporting

[Jason B. Loven]

Is anyone doing anything cool with reporting etc? We're mostly using
OTRS just for it's ticket management capabilities and I have really dug
into reporting on it very much other than some basic custom MySQL
queries I wrote a while back. I was wondering if anyone had more
advanced stuff. For example something that could show reports on tickets
open per day/week, avg/week, avg time to completion, etc.

 

Thank you,
Jason Loven
Manager - Technical Services Department

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven at cainetserv.com
Web: http://www.cainetserv.com/

 

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