[otrs] 403 when trying to access ORTS

[Nils Breunese (Lemonbit)]

richard.bosch at bbraun.com wrote:

> I am using the default settings and it is installed via the YUM in FC6

I guess you installed the rpm from Fedora Extras then. You can check  
this by running 'rpm -qi otrs'.

> I yust found out it looks like a apache problem but i don't know  
> the exact problem yet
> i get the error "client denied by server configuration: /var/www/ 
> otrs/bin/cgi-bin/index.pl" in the log but i havent figured out what  
> to do about it yet.

Probably the default setup limits the access to localhost, which is  
not a bad thing, because as long as the default admin account exists  
with the default password anyone could take over your OTRS  
installation. The idea the Fedora Extras packager had was probably  
that you first change the admin account. I don't know where the  
Fedora Extras rpm puts the apache config for OTRS though. Did it add  
a conf file in /etc/httpd/conf.d/?

Nils Breunese.


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