[otrs] New Customers Not Receiving New Ticket Auto-Response

[icecoldeuro at gmail.com]

Good evening!

I recently installed OTRS 1.3 (since I didn't want to deal with installing
the various prerequisites for v2 on my Ubuntu system).  Overall, it looks
like a great tool.  I got as far as receiving, as an agent/admin, new ticket
notifications but if I pretend to be a "customer" submitting a ticket via
email from some email address I don't receive any sort of auto-response
telling me that it was received and somebody will get to it soon.

As far as the web interface goes I've pretty much tried everything I can, so
I think it has to do with the Config.pm file.  I've copied everything from
the default file that deals with customers but to no avail.  There is also
no indication in the System log that an email is being generated to the
customer...only to the agent, which I do receive.

Does anyone have any pointers for me?

Thanks!
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