[otrs] Howto receive email notifications?

[Gabriele D'Andrea]

Well,
I don't remember very well, cause it was an issue I had some time ago.
I think I had the same problem: agents receiving notifications when a ticket
is opened via mail but not when is opened via web interface.
At the moment, I think I haven't got this issue anymore, but I don't 
remember how I fixed.
I tried to open a ticket by customer web interface in our test environment, 
and it works just fine. I couldn't try in production environment, but I'll 
keep monitoring to see whether it works fine or not.

Gabriele


----- Original Message ----- 
From: "Rui Lopes" <rgl at ruilopes.com>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Saturday, June 30, 2007 11:45 AM
Subject: Re: [otrs] Howto receive email notifications?


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> Nils Breunese (Lemonbit) wrote:
>> Rui Lopes wrote:
>>
>>> Gabriele D'Andrea wrote:
>>>> Well, have you tried removing the ' ?
>>>
>>> The '' does not matter, what matters is that inside the
>>> group_customer_user.user_id column you only have strings (eg:
>>> customer at example.com) and not numbers (eg: 2), which leads me thinking
>>> that the whole SQL statement should not be used in that context, which
>>> means there is something wrong at that point in the code.  But I can't
>>> figure it out without digging further in the code.  So, I'm hopping some
>>> OTRS developer can figure this out soonish.
>>
>> If you want to report a bug to be fixed, don't go hoping, but file it!
>>
>>     http://bugs.otrs.org/
>
>
> I have to hope, cause I don't known how to fix it myself :-(
>
> I found a bug report similar to mine yesterday.  Its at:
>
>  http://bugs.otrs.org/show_bug.cgi?id=977
>
>
> I hope it'll be fixed soonish :-)
>
>
> Thanks,
> Rui Lopes
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