[otrs] Otrs plug-ins

[frederic.fraudeau at fr.schneider-electric.com]

Dear all,

Sorry to ask a question that has for sure been already addressed but, I 
didn't find any answer :-)

We use in our company the otrs system since 3 years, but we never take 
time to customize it. But now it is requested by the team  by our 
development knowledge are limited. So 

Does it exist somewhere few "plug-ins" to customize OTRS in an other way 
than manually ? Because, i'm looking for few thinks like :
        - When you log on, i would like to have on the first page, a 
summary of tickets opened, ticket still in "root" mode, ticket pending, 
etc...
        - Have the possibility to change the order of the tickets when you 
open a customer queue like do a order by date instead of severity etc...

Did someone develop this already ?

Regards,
Fred.
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