[otrs] Customize time period for "Pending Auto Close" ticket state

Ingmar Koecher [ NETIKUS.NET ltd ] ingmar.koecher at netikus.net
Tue Jul 3 09:00:58 GMT 2007


Hi - I already asked this a few days ago and was hoping that somebody
knew the answer:

I was curious how we could change the default time period for "Pending
Auto Close" tickets which currently seems to be set at 24 hours. I tried
to search the documentation, Google, and source files but I wasn't able
to find where I can change that.

Is that hard-coded, or, if it can be changed - where can I customize
that :-)


Thank you for any help,
Ingmar.


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