[otrs] insert a default body for Phone Calls

[Gabriele D'Andrea]

Hi, another silly question :P
I'm trying to customize Phone Calls inserting a default body text:
it can be done in 
Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew (for new tickets)
and
Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneOutbound (for follow-ups)

The parameter I need to edit is Ticket::Frontend::AgentTicketPhone###Body: 
But there's a strange mismatch:
in ViewPhoneNew it's a TextArea Field, so that I can write an extensive default message
in ViewPhoneOutbound is a simple Text Field, so that I can Write a single line only.

Any feedback about this?

-- 
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea at ecohmedia.com
.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
ECOH MEDIA S.r.l.
Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE)  . Italy . www.ecohmedia.com
.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo
eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene
gentilmente comunicazione.
The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please
notify the sender immediately and do not disclose
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070703/febc6776/attachment.html