[otrs] Configure GenericAgent to set Watcher/Responsible

[Gabriele D'Andrea]

I need to automatically set the Responsible for specific tickets, and set some agents as Watchers as well.
I enabled Responsible and Ticket Watcher features, and I'm trying to configure the Generic Agent, but don't know where to look for.
I mean: I know how to enable and configure Generic Agent, either in the Admin Area or configuring the GenericAgent.pm file, but I ignore the specific parameters related to Ticket Watcher and Responsible

Can somebody help?

-- 
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea at ecohmedia.com
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