[otrs] General FAQ

[Nils Breunese (Lemonbit)]

Jean wrote:

>  I would like to try out the OTRS, I work for an organisation and i  
> would
> like to organize my emails according to a particular operator. I  
> have to
> questions that i want a definite answer before i actually implement it
>
> 1. Does the OTRS work hand in hand with LOTUS notes, since we don't  
> want
> the user to be effected.

There are two types of users. The agents (people handling the  
tickets) use the OTRS web interface in a web browser. The other users  
are called customers (though they could be your employees for  
instance) and typically interact with the system using email (but  
OTRS can also be used as a system in a phone helpdesk situation for  
instance). I believe Notes supports standard email protocols, so I  
guess that would work.

> 2. Is the OTRS web- based? Do the clients need to type a url to  
> enter into
> the system?

Yes. You can try a demo at <http://otrs.org/demo/>.

Nils Breunese.
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