[otrs] anonymous (public) access to tickiets?

[Mark D. Anderson]

This seems like it would be a FAQ but I can't find it --
is there an easy way to get OTRS to allow anonymous users
to submit tickets via the web without the trouble of registering/logging in?
Since tickets can be submitted via email, I would presume that
should be possible somehow over the web (what happens to tickets submitted
via email that don't match a registered user?)

Thanks....

-mda