[otrs] LDAP auth problem

[Sándor Fehér]

Sándor Fehér írta:

Some additional info. I downgraded to 2.1.6 and it works fine with that.
Here is the relevant part of my Config.pm

  # $DIBI$
    $Self->{'SystemID'} = 10;
    $Self->{'SecureMode'} = 1;
    $Self->{'Organization'} = 'Blue System ';
    $Self->{'LogModule::LogFile'} = '/opt/otrs/var/otrs.log';
    $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
    $Self->{'FQDN'} = 'mail.office.bluesystem.hu';
    $Self->{'DefaultLanguage'} = 'hu';
    $Self->{'DefaultCharset'} = 'iso-8859-2';
    $Self->{'AdminEmail'} = 'sfeher at bluesystem.hu';
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = '192.168.1.9';
    $Self->{'AuthModule::LDAP::BaseDN'} = 
'ou=Staff,dc=office,dc=bluesystem,dc=hu';
    $Self->{'AuthModule::LDAP::UID'} = 'uid';
    $Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

        $Self->{UserSyncLDAPMap} = {
                # DB -> LDAP
                Firstname => 'givenName',
                Lastname => 'sn',
                Email => 'mail',
       };

        $Self->{UserSyncLDAPGroups} = [
                    'users',
          ];

    $Self->{DatabaseUserTable} = 'system_user';
    $Self->{DatabaseUserTableUserID} = 'id';
    $Self->{DatabaseUserTableUserPW} = 'pw';
    $Self->{DatabaseUserTableUser} = 'login';




And the log I get.

[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::Auth::LDAP::Auth] 
User: sfeher (uid=sfeher,ou=St
[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::User::GetUserData] 
Panic! No UserData for user:
[Thu Jul 12 07:55:28 2007][Error][Kernel::System::User::UserAdd][229] 
Need UserFirstname!
[Thu Jul 12 07:55:28 2007][Error][Kernel::System::Auth::LDAP::Auth][385] 
Can't create user 'sfeher'
[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::User::GetUserData] 
Panic! No UserData for user:

Regards., Sandor

> Hi,
>
>
> I had a well working otrs config so far with the following parts:
>
> - Apache 2.2.3 with mod_perl
> - OTRS 2.1.6
> - Oracle 10.2.0.1
> - Openldap 2.3.35
>
> The authetication worked perfectly from LDAP. Today I decided to build 
> a new config with otrs 2.2.1.
> I backed up my Config.pm and installed a new otrs 2.2.1. Ran the 
> oracle database scripts as well.
> Everything is fine except the authentication (I can log in with 
> root at localhost).
> The result is the same either I use mysql backend.
> Thank you in advance.
>
> Regards., Sandor
>
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 11 11:10:39 2007
>
> Message: Can't create user 'sfeher' 
> (uid=sfeher,ou=Staff,dc=office,dc=bluesystem,dc=hu) in RDBMS!
>
> Traceback (8276):
>   Module: Kernel::System::Auth::LDAP::Auth (v1.37) Line: 385
>   Module: Kernel::System::Auth::Auth (v1.23) Line: 120
>   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 192
>   Module: 
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler 
> (v) Line: 4
>   Module: (eval) (v1.81) Line: 203
>   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
>   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
>   Module: ModPerl::Registry::handler (v1.99) Line: 30
>


-- 
Üdvözlettel, Fehér Sándor


...Fehér Sándor...            ---    ....Sandor Feher.... 
 fejlesztési vezető           ---     development manager
 Blue System Kft.             ---      Blue System Ltd.

        mailto:sfeher at bluesystem.hu  http://www.bluesystem.hu
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