[otrs] SLAs

[Damien BASTIE]

Hi,

i'm trying to understand the SLA feature in OTRS 2.2.1.

--> I've set a default queue where arrived all tickets with disabled 
escalation option
--> I've define a Service called test-service
--> I've add a new SLA attached to test-service with First Reponse to 
5, Update Time to 30 and Solution Time to 120

and finally attached the service to a Customer

But when i'm sending a mail with the Customer mail, there is no 
notification after 5 min, nothing happened.....

I forgot something ?


Damien BASTIE