[otrs] type,service and SLA

[Damien BASTIE]

> I want to know how to use type, service and SLA in OTRS 2.2.1.
> I already add type, service, SLA and I allocate customer to use the 
> service,
> But the problem is in the customer frontend for create new ticket 
> there are no item for SLA in it.

Activate it :
In Sysconfig --> Config Options: Ticket -> Core::Ticket

and set to yes :
Ticket::Service:
If ticket service/SLA feature is enabled, you can define ticket 
services and SLAs for tickets (e. g. email, desktop, network, ...).


But i have a problem, when a Customer send a tickets there is no 
specific SLA applied....


Damien BASTIE