[otrs] Auto Close old tickets

[Gustavo Azambuja]

how???
in the generic agent it is not possible to be defined whichever days will
have to happen without answer before closing ticket


On 7/13/07, Maurice James Ny <maurice.james at verizon.net> wrote:
>
> The generic agent can do this
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Jeff
> Shepherd
> Sent: Thursday, July 12, 2007 10:03 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Auto Close old tickets
>
> I've actually been curious about this feature/ability in the past.
> Is this possible with OTRS?  I've been doing it manually for the past
> six months.
>
> -Jeff
>
>
> On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
>
> > Hi, we have lot of much tickets in state open, i want close all
> > tickets without response of my clients in last week.
> > With Generic Agent i dont do this, this is correct?
> > How i do this?
> >
> >
> >
> > --
> > Saludos,
> > Gustavo Azambuja
> > Linux User: 275813
> > http://gazambuja.ideas3.com
> >
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-- 
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com

-----------------------------
Este mensaje no contiene virus, porque ha sido creado con Linux, utilizando
Software Libre y auditable.
This message doesn't contain viruses, because it has been created with
Linux, using auditable Free Software.
http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
-----------------------------
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