[otrs] [SOLVED] constant long delay in AgentRespond AgentTicketCompose

[Nils Breunese (Lemonbit)]

Falko Zurell wrote:

> I've solved the problem with the constant long delay on Agent Respond.
>
> The problem was a misconfigured DNS setup. The first DNS in the / 
> etc/resolv.conf wasn't reachable and caused a TCP timeout of app.  
> 10 sec. When an agents clicks on the response by email link then  
> the OTRS seems to check if the sender domain name exists in the  
> DNS. If there is a problem in the DNS setup you will see a delay here.
> Fixing the DNS solved the problem for me.

There is a setting in OTRS to disable the MX DNS check, but of course  
fixing your DNS setup is the preferred way to go.

Nils Breunese.


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