[otrs] Customize time period for "Pending Auto Close" ticket state

[Nils Breunese (Lemonbit)]

Gustavo Azambuja wrote:

> Hi, you have put a line in file Defaults.pm:
>
> root at Server1:/usr/share/otrs/Kernel/Config# cat Defaults.pm |grep  
> Pending
>         $Self->{'Ticket::Frontend::PendingDiffTime'} =  '604800';
>
> (60seg. * 60min. * 24h * 7days = 604800seg.)

If you want to override a default settings it's better to set a value  
in Config.pm. So, don't (ever) edit Defaults.pm, but put $Self-> 
{'Ticket::Frontend::PendingDiffTime'} =  '604800'; in Kernel/ 
Config.pm. Working this way can make upgrades smoother. Of course  
editing Defaults.pm directly also works, but it's not the way it's  
meant to be done.

Nils Breunese.
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