[otrs] Company tickets not seen by other people of the same group

[Nils Breunese (Lemonbit)]

Yannick Costa wrote:

> i've installed OTRS for a few weeks, and a client report me that he  
> can't see his company's tickets.
> his colleague posted some tickets, and so did he.
> everyone can see his own tickets, but can't see the colleague's  
> tickets.
>
> the 2 of them belong to a group and the parameter  
> CustomerGroupSupport is activated.
> the file is also connected with the group.
>
> do i have forgotten something in the configuration?

To indicate they belong to the same company you have to give them the  
same CustomerID.

Nils Breunese.
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